Terms and Conditions

Refund Policy for Ur Intimate Desires

Last Updated: 27/12/2023

At Ur Intimate Desires, we want to ensure that you are completely satisfied with your purchase. If you have any questions about our refund policy, please contact our customer service team before making a purchase.

1. Eligibility for Refunds

We offer refunds or exchanges on products that meet the following criteria:

• The product is in its original, unopened packaging.
• The product has not been used, assembled, or tampered with in any way.

Please note that due to the intimate nature of our products, we cannot accept returns on items that have been opened or used, unless they are found to be defective.

2. Defective Products

If you receive a defective product, please contact our customer service team within [number of days] days of receiving the item. We may require you to provide photographic or video evidence of the defect to assess the issue.

If the product is found to be defective, we will offer you the following options:

• A full refund of the purchase price.
• An exchange for the same or a similar product (if available).
• Store credit for the purchase amount.

3. Non-Defective Returns

If you wish to return a non-defective product that meets the eligibility criteria outlined in section 1, you may do so within 30 days of the original purchase date. However, please be aware of the following:

• You will be responsible for return shipping costs.
• We do not refund the original shipping costs.

4. Process for Returns and Refunds

To initiate a return, please follow these steps:

• Contact our customer service team to request a return authorization.
• Once you receive authorization, securely package the item in its original packaging and include a copy of your purchase receipt.
• Ship the item to the address provided by our customer service team.
• Once we receive and inspect the returned item, we will process your refund or exchange within 7 business days.

5. Dispute Resolution

If you have any concerns or disputes regarding refunds, please contact us. We are committed to resolving any issues in a fair and timely manner.

6. Changes to Refund Policy

We reserve the right to update or modify this refund policy at any time. Changes will be posted on our website, and the policy in effect at the time of purchase will apply.

Thank you for choosing Ur Intimate Desires. We appreciate your trust in our products and services.